Emotional Intelligence: Communicate and Relate to Different Personality Types

Description

Behavioral psychologists have researched the theory that people’s behavior can be roughly classified into four groups. By recognizing your dominant style and developing the ability to identify traits in others, you can use Emotional Intelligence to change your behavior to interact with a wide variety of personalities and tendencies. Emotional Intelligence will help you practice active listening and interpersonal skills to create harmony in stressful situations and bring people together who otherwise may be separated by their differences. This Emotional Intelligence workshop helps you to see things from multiple points of view, how actions impact others, and what you can do to affect collaboration.

At the completion of this workshop, participants will be able to:
• Identify their own personality style and how they react under pressure
• Modify their behaviors to better connect with people of different styles
• Influence the attitudes and behaviors of others

This workshop is presented by Steve Thomas.

Work Experience:
• Twelve years of experience in management, strategic planning, and analysis
• Four (4) years working with the Dale Carnegie of Orange County, CA franchise as a Performance Consultant / Certified Trainer (current position)
• Public Speaker/Keynote Speaker

Governmental Experience:
• Orange County One Stop Center (State Government Agency)

Client Experience:
• Citi (Financial Institution)
• Microsoft
• Fullerton College
• Nixon Library & Museum • Girls Inc of Orange County
• Kofax
• Lions Club of Garden Grove

Industry Training Experience:
• Finance: Trained operational processes in Manila, Philippines
• Manufacturing
• Non-Profit: 15+ years – leadership/communications (various volunteer groups)
• Technology

Education and Certifications:
• M.A. in Human Services (Executive Leadership Concentration)
• B.S. in Business Management (Marketing) / Religion (Youth Studies)
• Certified Dale Carnegie Trainer in the following curriculum areas: Sales, Communications, Human Relations, Team Member Engagement